Refund and Returns Policy

At Vedorra, We want you to have a smooth and satisfactory shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days from the date of delivery, subject to the conditions below:

The product must be unused, unopened, and in its original packaging The product must be returned in the same condition in which it was delivered Proof of purchase/order details must be provided

2. Non-Returnable Items

The following items are not eligible for return:

Opened or used products Products damaged due to misuse, mishandling, or improper storage Products purchased on clearance, discount, or special sale offers
Personalized or customized items Products that are not suitable for return due to hygiene or safety reasons

3. Damaged, Leaked, Wrong, or Missing Items

If you receive a damaged, leaked, defective, wrong, or incomplete order, please inform us within 24 to 48 hours of delivery.

You can contact us through:

Email: support@softsprit.webspirt.com
Phone: 7428213621
WhatsApp: +7428213621
Website: https://softsprit.webspirt.com/contact
Kindly share:
- - Order number
  - Product name
  - Photo / video of damaged or leaked item (required for verification)

Our team will verify the issue and respond within 1–2 working days.

After verification, we may offer: Replacement, or Refund, as applicable

4. Return Process

To request a return, please contact us through any of the following:

Email: support@softsprit.webspirt.com
Phone: 7428213621
WhatsApp: +7428213621
Website: https://softsprit.webspirt.com/contact
Once your request is approved, return instructions will be shared with you.

5. Return Shipping

If the return is due to a wrong item, damaged product, leakage, or defective item, the return shipping cost will be borne by Vedorra
If the return is due to any other reason, the return shipping cost will be borne by the customer

We recommend using a trackable courier service for returns.

6. Refund Policy

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Prepaid orders: Refund will be processed to the original payment method
COD orders: Refund will be processed through bank transfer or UPI
Refunds are usually processed within 7 to 10 business days after approval

7. Cancellation Policy

Orders can be cancelled before dispatch only.

Once an order has been shipped, it cannot be cancelled. In such cases, the customer may request a return after delivery if eligible under this policy.